Delivery Policy

Delivery Policy:

Thank you for choosing Roaa Line for your magnetic eyelashes purchase. We are committed to providing you with a smooth and timely delivery experience. Please read our delivery policy to understand how we handle shipping and delivery of your orders.

Order Processing:

  • Orders placed on our website, roaaline.com, will be processed within [1] business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

    Shipping Methods:

  • We offer various shipping options to cater to your preferences. During checkout, you can choose the shipping method that suits your needs.

  • Our shipping partners are reputable and reliable, ensuring the safe and timely delivery of your magnetic eyelashes.

    Shipping Rates:

Shipping rates are determined based on your location and the chosen shipping method. You will see the applicable shipping cost during the checkout process before finalizing your order.

Estimated Delivery Time:

The estimated delivery time depends on your location and the selected shipping method. Please note that these are approximate delivery times, and actual delivery may vary due to unforeseen circumstances.

Order Tracking:

  • After your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package's journey.

  • You can also log in to your account on our website to view your order status and track the shipment.

    Delivery Address:page2image28616448

It's crucial to provide an accurate and complete delivery address during checkout. We cannot be held responsible for delays or undelivered packages caused by incorrect addresses.

Delivery Delays:

  • While we make every effort to ensure on-time delivery, occasional delays might occur due to factors beyond our control, such as inclement weather or carrier disruptions.

  • If you experience a significant delay in receiving your order, please don't hesitate to contact our customer service for assistance.

    Failed Delivery Attempts:

If a delivery attempt fails due to reasons like the recipient not being present at the provided address, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.

International Orders:

For international orders, please be aware that customs and import duties may be applicable. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Contact Us:

Should you have any questions or concerns about the delivery of your order, please feel free to reach out to our dedicated customer service team at info@roaaline.com page2image28627632page2image28627424